Department: Technical Operations
Our Company Promise
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We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Lead Aircraft Records Specialist invests in the future of Southwest’s People by supporting the Aircraft Records Department at the Orlando (MCO) Station. This role ensures all functions of Sout hwest Aircraft Rec ords are maintained while coaching their Team and increasing produc tivity and eff icienc y . The Lead Airc raft R ecords Spe cialist is a dynamic Leader who is pas sionate about deve loping our Peo ple and providing safe , hospitable travel to all our Customers .
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from the Orlando (MCO) Station during business hours.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Responsible for the completion of daily work, overall performance, job oversight, and direct coaching of Aircraft Records Department personnel
Provide Supervisor/Manager Aircraft Records input regarding personnel performance for evaluation and feedback on behaviors that could result in disciplinary action
Perform activities to contribute to Team members development; including but not limited to: train and oversee assigned personnel, holding Team meetings, approve vacations, time off, unscheduled PTOs, determine priorities of workload, and monitor sick leave of Team Members
Communicate Company goals, safety practices, and deadlines with designated Records Team
Coordinate completion of activities involved in the timely collection, administration, storage and retention of aircraft maintenance records and airworthiness documentation for aircraft, major assemblies and components in accordance with 14 CFR 121.380 and 121.709
Ensure aircraft maintenance data is accurately and completely recorded in SWA Computerized Data Collection System – CDCS in accordance with Supervisor/Manager guidelines
Oversee the completion of CDCS transactions for rotable components, including validation of aircraft and assembly part number effectivity and compliance status records are maintained for hard time and life limited parts
Establish and implement departmental Employee training programs, within Supervisor/Manager direction, to ensure Aircraft Records personnel are properly instructed and are working in compliance with the procedures stated in SWA Maintenance Procedures Manual - MPM
Execute departmental audit procedures to monitor the integrity of data in CDCS, relative to aircraft records administration
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of aircraft maintenance or similar technical documentation
Knowledge of retention policies for aircraft maintenance documentation or similar record-keeping
Knowledge of resource allocation and coordination of People and resources
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skilled in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Skilled in Microsoft Suite products (Outlook, Excel, PowerPoint)
Ability to effectively and appropriately interact/communicate with peers
Ability to apply general rules to specific problems to produce answers that make sense
Ability to read and understand information and ideas presented in writing
Ability to assume a high level of responsibility
Ability to partner and work effectively with Managers and Directors to develop and implement departmental and Company plans and strategies
Ability to effectively and appropriately interact with peers, Senior Level Managers, and outside service providers
Ability to maintain confidentiality of special research projects, investigations, and Employee discipline processes Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Use of an integrated aircraft maintenance data collection and tracking system
14 CFR 121 Air Carrier, Aircraft Original Equipment Manufacturer, airline industry supplier or vendor, or similar industry where record-keeping is essential
Licensing/Certification
N/A
Physical Ability
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Requires shift work schedules, including weekend, holiday and occasional mandatory overtime
May require shift changes periodically
Must be able to work extended hours as necessary to meet deadlines
Must be able to travel, up to 25%, with some overnight stays to meet the requirements of the position
Pay & Benefits:
Competitive market salary from $72,800 per year to $80,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck * • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
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